Product Description
This is a recommendation, and customers are not required to upgrade. Please don\'t misinterpret our intention.
We strongly advise customers to consider upgrading to USPS EXPRESS MAIL, which typically arrives in 1-2 days.
It\'s important to note that we cannot influence any delays caused by the shipping carrier, and therefore, we do not provide refunds for such delays.
Please be aware that this is a nonrefundable service, as the funds were used to purchase a label from our USPS account.
If you do not agree with the terms mentioned above, you are not obligated to purchase the upgrade.
Thank you for your understanding.
We are excited to announce that we now provide FREE USPS EXPRESS MAIL for all orders over $100, The coupon will be automatically applied during checkout.
Testimonials
Genuine customer response on our service highlights our commitment to addressing questions and resolving issues on a daily basis. We are dedicated to assisting our customers in every way possible
Anne Fletcher
August 12, 2023
I have made several purchases here and have never encountered any shipping or customer support issues. The team is responsive to messages and understanding when it comes to DOA (which can occur occasionally). They use sealed, weatherproof, and climate-insulated containers that are well-labeled. Overall, they are a great seller, and I will definitely continue buying from them!
Laura Lancer
August 03, 2023
Absolutely worth it. If I were to ship it myself as an average person, it would cost me 10 times more. Despite a small mishap by the courier where the tracking incorrectly showed it had gone to another state, the delivery was very fast. I live in the same state. Fortunately, there were no problems. The shipment occurred during the night, ensuring that the temperatures were lower. Consequently, all the animals I ordered were alive and healthy when they arrived that morning. This was quite a feat, considering the extreme summer heat.
James Lincon
August 01, 2023
I am extremely satisfied with my order. The fish are thriving and their appearance is stunning. I wholeheartedly recommend this seller and I am certain I will make another purchase from them in the future.
ShippingDOA PoliciesDisclaimerQuanrantine\"All packages are packed with care
Live Guarantee Arrival.\"
· Our Fish will be carefully packaged in a Styrofoam Cooler Box with proper insulation to ensure they can tolerate the temperature shift during the winter/summer
· Orders placed after 7PM TUESDAY will be shipped out next Monday morning
· If the weather conditions are not allowed for shipping the livestock. I will discuss with you when should be shipped.
· Every shipment is covered under our Guarantee Live Arrival policy.
If you do not agree with our policy as outlined below, we kindly request that you refrain from making a purchaseIf a customer makes a purchase, it means that the customer automatically agrees to the policy outlined below.
\"We take the loss, so our customer
doesn\'t have to.\"
Every package bought from us is covered under our Live Guarantee Arrival Policy.
In the event of any animal dead on arrival, please follow these steps to submit your claim:
- Take 3 clear pics of a dead animal in the unopened bag next to the shipping label.
- Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.
- Allow us up to 24 hrs. to process the claim.
- Once the claim is approved, a refund will be sent to you based on the number of fishes
- Shipping fees for replacement fish orders are not included in the guarantee. If a replacement fish is required, the buyer is responsible for 100% of the shipping cost associated with the replacement.
- If a customer chooses to request a refund for a fish that arrived dead on arrival (DOA), the refund will typically exclude the shipping cost. This means that the customer will be refunded the cost of the fish itself, but not the shipping fees incurred for the initial delivery.
Please note, in some circumstances, our DOA policy will be voided:
- If the package is unsuccessful delivery on the 1st attempt ( We will ship to the address you provided on file.)
- The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it\'s your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs. from the time of delivery, DOA will be voided.
- The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)
- Once our fish are released into your tank, it becomes your responsibility to ensure their well-being and keep them alive. We are unable to determine the water parameters of your tank. If any issues arise upon their arrival, we kindly request that you promptly report them to us. It is important to notify us immediately, rather than waiting 3-4 days or a week, to address and resolve any potential problems.
- We process case by case, let us know your thoughts to help us process the claims.
New Live Stock are very sensitive to change when it comes to water in your tanks. Any immediate change can cause causality. While we working our best to ensure our shrimp an easy transit and deliver them healthy to your front door. Once they are in your possessions, it is YOUR RESPONSIBILITY:
- to make sure your water parameter is with our tank water parameter. We recommend having the water test kit ready at all times.
- to make sure to drip acclimate our fish into your tank correctly. We suggest drip acclimate for at least 1 hrs with an air stone before putting them in your tank.
- to make sure your water doesn\'t fluctuate too much during the day in their first 7 days.
HAPPY FISH/SHRIMP KEEPING
LET US BE YOUR TRUSTED PARTNER IN YOUR FISH HOBBY
Quarantine 14 DAYS
Our PRODUCT always in quarantine minimum of 14 days before they list to the public for sale
There is no shortcut or exception in this process.
We want to ensure they are healthy & able to handle the stressful transportation to their forever home
We inspect our FISH/SHRIMP before shipping them out to customers.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
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