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Store Categories Store Categories 22inch Newborn Baby Reborn Doll Lifelike Soft Cuddly Body 3D Skin Handmade Toys
Product Description
- Payment Policy
- Shipping Policy
- Returns Policy
- Contact us
Payment Policy 1. We accept PayPal and all forms of credit card.
2. We will only ship to the confirmed Paypal shipping address given with the payment.
3. We do not offer local pick up service.
Shipping Policy 1. We are not responsible for undeliverable address, we reserve the right to charge the shipping fee again for returned items due to wrong address.
2. We will ship out your package by China post as soon as possible, it usually takes around 7-14 business days (USA, CA, AU, UK), others country takes around 10-20 business days (Brzil, India, RU), exact delivery time depends on postal process.
3. If you do not receive your item by 30 business days, Please feel free to contact us via mail system, we will try our best to resolve any problems with you.
4. the import tax/duty is the buyer\'s responsibility, not included in the price and the shipping fee. It is charged by the custom of your country.
(Pls note, business days means Sat. & Sun. excluded)
Returns Policy 1. We offer 30 days money back guarantee return policy .
2. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user\'s part.
3. For all returned products, buyers MUST contact us for the returning address.
4. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.
Contact us 1. Customer satisfaction is our top priority. Although we rigorously enforce high-quality standards through multiple testing phases, mistakes and defects do occasionally occur.
2. If you need any assistance, please do not hesitate to contact us. With the exception of weekends (Saturday - Sunday) and major holidays, we answer all messages within 24 hours.
3. If you are not completely satisfied with your purchase, please contact us directly and we will do everything in our power to resolve any issue.
4. Please contact us before you open any cases or returns,we will do our best to help you solve the matters you met.
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