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When selecting the perfect fragrance from our collection, you\'re guaranteed to find only genuine, brand-new items. Each product is meticulously verified for authenticity and presented in its original retail packaging, ensuring that what you receive is untouched, pristine, and direct from the manufacturer. This commitment to quality and authenticity forms the cornerstone of our service, offering you peace of mind with every purchase.
We understand the essence of time in delivering your chosen scents, so all orders are dispatched promptly, typically on the same or the next business day. Upon shipping, we provide a tracking number, enabling you to monitor the progress of your package as it makes its way to you. Our shipping service covers the entirety of the United States, including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO addresses, and selected international destinations. The shipping address must be accurate at checkout, as any post-purchase changes cannot be accommodated. When a shipment is returned due to an incorrect address provided by the buyer or because the package was not claimed, a deduction of $6.99 will be made from the purchase price before issuing a refund.
Our generous 60-day free seller return policy is designed to enhance your shopping experience with us. If, for any reason, you\'re not completely satisfied with your purchase, you can return the item within this period at no additional cost, provided that it remains in its original condition. This policy is very important to our commitment to ensuring you\'re satisfied with every aspect of your purchase, from selection to delivery.
For returns, the item must be returned in its original, unopened, and undamaged state, including the box, UPC bar code, packaging, and all accessories. Before returning an item, please get in touch with us to obtain a Return Merchandise Authorization (RMA) number; returns without an RMA number will not be accepted. All returns should be accompanied by a tracking or delivery confirmation number sent to our warehouse. It\'s important to note that shipping and handling charges are non-refundable, and a 20% restocking fee will be applied to all returns. Due to health precautions and the personal nature of skincare and haircare products, returns on these items are not accepted.
Please allow up to 10 business days for the processing of returns. This policy and process are in place to maintain the high standards of our inventory and offer peace of mind to our customers, ensuring a transparent and trustworthy shopping experience.
