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Payment Policy
Accepted Methods:- PayPal- Credit Cards- Wire Transfer (Manual TT) via Managed Payment Service
Deadline:- Payment must be made within 3 days of sale win. Failure to comply may result in the cancellation of the sale and relisting of the item.
Contact for Payment Queries:- For inquiries, please reach out through messages.
Managed Payment Details:- PayPal supports various options: credit cards, debit cards, Apple Payment, Google Payment, bank accounts, and e-checks.- Currency conversion is automated for listings in foreign currencies.- High-value items may require manual TT payments.
Import Duties:- Buyers are responsible for custom clearances, VAT, and import duties in their respective countries.
Shipping Address:- Items are shipped to the address provided at the time of payment. Please verify your shipping address prior to payment.- Address changes must be communicated through messages immediately after payment.
Order Tracking:- Tracking details provided post-dispatch.
Customer Satisfaction:- We strive for complete customer satisfaction. Please contact us with any concerns.
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Shipping Policy
Dispatch Time:- Within 2 working days for standard orders.- Within 3 working days for freight-heavy items.
Shipping Service:- Worldwide shipping via DHL, FedEx, or UPS (DAP basis).
Buyer\'s Responsibility:- Payment of customs clearance, import duties, VAT, and other fees as determined by or authorities.
Order Tracking:- Provided after dispatch.
Address Policy:- Shipped to the address provided at payment. Address changes must be communicated before dispatch.
Delivery and Responsibility:- Estimated delivery time: 7 working days from UAE (subject to delays due to customs or international shipping policy changes).- We are not responsible for changes in delivery terms, address alterations, or lost items post-dispatch.
Non-Receipt of Order:- Contact us if the order is not received within the estimated delivery time.
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response & Customer Care
Positive response:- We aim for 100% positive response. Satisfied customers are encouraged to leave positive response and a 5-star rating.
Communication and Resolution:- Please contact us for any order-related concerns before leaving negative or neutral response.- We commit to resolving issues, which may include replacements or refunds.
Return Policy:- We offer a 30-day return policy on most items. Contact us for return instructions.
Shipping Concerns:- Contact us for any shipping-related issues.
Customer Satisfaction and Improvement:- Customer satisfaction is our priority. We welcome suggestions for improvement via messages.
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Return Policy
Timeframe and Condition:- 30-day return policy from the date of delivery.- Items must be returned in original condition, including packaging and accessories.
Communication and Refunds:- For returns, contact us for instructions and the return address.- Refunds issued post inspection. Restocking fees may apply if the item is not in its original condition.
Return Shipping Costs:- Seller covers return shipping for valid reasons.- Buyer covers return costs for personal preference returns (e.g., wrong item choice, change of mind).
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About Us
HRF INTERNATIONAL:- A leading stockist and supplier of ship machines, industrial machinery and parts, based in UAE.- Committed to timely service, customer satisfaction, and providing innovative solutions in the marine industry.- Offers a comprehensive range of products and services, constantly expanding to meet customer needs.- Your trusted source for spare parts, machines, and custom solutions in the marine sector.
Contact us for more information and assistance.
