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CUSTOM ORDER, RETURN & REPLACEMENT POLICYListing images are digital mockup representations of the finished product. Colors may appear differently depending on your screen settings, printing process, binder material, binder color, and selected size. The placement and proportions of the artwork may also be adjusted slightly to fit the binder size ordered.Each YourOfficeSolutions binder is individually made to order. Minor variations in color, artwork placement, texture, or finish are a natural part of the custom production process and are not considered defects.RETURNS, EXCHANGES & CANCELLATIONSBecause every binder is custom-made, personalized, or produced specifically for the customer, we do not accept returns or exchanges due to:*Buyer?s remorse or a change of mind
*Incorrect binder size or color selected by the customer
*Spelling errors or incorrect personalization submitted by the customer
*Design, color, or layout choices approved by the customer
*Minor handmade or production variations
*Colors appearing differently on the customer?s screenOrders cannot be canceled once design work or production has begun.
DESIGN APPROVALCustomers are responsible for carefully reviewing all names, spelling, colors, artwork, sizing, and design details before approving a design. Once approval is provided, the binder will be produced according to the approved design.Changes requested after approval may not be possible and may require an additional design or production fee.CUSTOMER-SUPPLIED ARTWORKCustomers are responsible for ensuring that submitted photographs and artwork are clear and of sufficient quality for printing or engraving. Low-resolution, blurry, cropped, or poor-quality images may affect the finished appearance.By submitting an image or design, the customer confirms that they have permission to use it. YourOfficeSolutions is not responsible for copyright, trademark, or ownership disputes involving customer-supplied materials.DAMAGED, INCORRECT, OR DEFECTIVE ORDERSYour satisfaction is important to us. If your order arrives damaged, incorrect, or significantly different from the approved design, please contact us through Messages within seven days of delivery.Please include:*Clear photographs of the binder*Photographs of the shipping box and packaging*A photograph of the shipping label*A detailed description of the issuePlease keep the item and all original packaging until the issue has been resolved. Depending on the circumstances and applicable policies, an appropriate resolution may include a repair, replacement, refund, or assistance through Purchase Protection.SHIPPING INFORMATIONCustomers are responsible for providing a complete and accurate shipping address. We can not change the shipping address of your orders and must ship to the address on file.Estimated delivery dates are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery times. If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can help review the available tracking information and determine the appropriate next step.IMPORTANT NOTICEThis shop policy does not limit any rights or protections provided by or applicable consumer-protection laws. If any part of this policy conflicts with ?s current policies or applicable law, ?s policies and the applicable legal requirements will control.
Thank you for supporting YourOfficeSolutions, a veteran-owned small business. We truly appreciate your support of custom, small-business craftsmanship!
