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General Terms
Thank you choosing JOANLAB through our online store.In order to provide you with the fastest service delivery possible we are not able to change or cancel your order once it has been shipped out. 90% Orders received before 1PM PST will be shipped in 2 business day.*Please note, business days are Monday-Friday (excluding holidays and weekends)
Payment
We accept the following forms of payment
Warranty
JOANLAB is a manufacturer which has many years experience in the field of lab products. No middlemen . We back our products with 1 Year Warranty
Custom Duties & Taxes:
1. Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer's responsibility.2. Avoiding some unnecessary trouble, please check with your country's customs office to inform us what we should declare its value before shipping.
Contact Us
1. If you are dissatisfied for any reason, please don't be quick to leave us neutral or negative response. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you and always leave positive response to all our customers.
2. If you are satisfied with the product you received, please kindly leave us a positive response and 5 star DSR. If there is any problem of your order, please feel free to contact us firstly, we are responsible and credible seller, will follow it for you asap.
Return
All of our items come with a 30-day return policy.We ensure all our items are new and in excellent condition prior to shipping.All returns should be shipped with delivery confirmation. Unauthorized returns will not be accepted.If you need to return, please double check to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
Please feel free to contact us if you have any confuse and question any time.
We greatly appreciate yourFive Stars Positiveresponse
On Apr-19-21 at 00:01:34 PDT, seller added the following information:
