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Payment: Payment is only accepted through PayPal. For Buy-It-Now listings, immediate payment is required. For best offers and sales, we ask that payment be made within 3 business days.
Shipping: Handling time on all items except pre-sales is 1 business day. All orders over $250 include insurance and signature confirmation.
Returns: If you wish to return an item with no defects, please do so within 30 days of purchase. You will pay for the return shipping, and will receive a full refund when the item arrives back to us. For defective products, please contact us and we will work out a resolution.Communication:Our office hours are Monday-Friday, 10AM-6PM EST. All messages/inquiries will be answered during this time frame.Shipping for each Citadel Paint single you add to your cart after the first is free! This means shipping is only 99 cents no matter how many paint singles you order!
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